Return Policy

Service Nature

Calmaromalight provides professional IT consulting and audit services. These services are delivered as custom engagements tailored to each client's specific technology infrastructure and business needs.

Return Period

For IT consulting and audit services, the return period is defined as follows:

• Service Cancellation: Services may be cancelled within 7 days of engagement initiation, subject to terms in the service agreement
• Deliverable Revision: Requests for revisions to delivered reports and documentation must be submitted within 30 days of delivery
• Refund Requests: Refund requests must be submitted within 14 days of service completion, subject to the conditions outlined below

Return Conditions

Returns, cancellations, or refunds are subject to the following conditions:

• Service must not have been substantially completed or delivered
• Client must demonstrate valid reason for cancellation or return
• All proprietary materials and confidential information must be returned or destroyed
• Payment obligations for work completed prior to cancellation remain due
• Specific terms outlined in individual service agreements take precedence

Return Shipping Costs

As IT consulting services are primarily delivered digitally (reports, documentation, assessments), physical shipping costs typically do not apply. In cases where physical materials are provided:

• Client is responsible for return shipping costs unless return is due to Calmaromalight error
• Original shipping costs are non-refundable
• Return shipping must use trackable shipping methods

Return Process

To initiate a return, cancellation, or refund request:

1. Contact Calmaromalight via email or phone within the applicable return period
2. Provide detailed reason for the return or cancellation request
3. Submit any required documentation or evidence
4. Await review and response from our team (typically within 5-7 business days)
5. If approved, follow instructions for returning materials or processing refund

All requests are evaluated on a case-by-case basis in accordance with service agreements and applicable laws.

Non-Returnable Items

The following items and services are typically non-returnable:

• Services that have been fully completed and delivered
• Customized reports and assessments that cannot be reversed
• Services cancelled after work has substantially progressed
• Third-party fees or expenses already incurred
• Services where client has accepted deliverables

General Legal Requirements

This Return Policy complies with applicable consumer protection laws and regulations:

• Services provided to consumers may be subject to statutory cooling-off periods
• Business-to-business transactions are governed by service agreements
• Local and state regulations may provide additional consumer rights
• Clients retain all rights under applicable consumer protection legislation

Order Cancellation Policy

Service orders may be cancelled under the following conditions:

• Before Service Commencement: Full cancellation available with full refund if requested before work begins
• After Service Commencement: Partial cancellation may be available, with refund for uncompleted portions, minus costs incurred
• Client-Initiated Cancellation: Subject to terms in service agreement and applicable cancellation fees
• Company-Initiated Cancellation: Full refund provided if Calmaromalight cancels service

Cancellation requests must be submitted in writing to ensure proper documentation and processing.

Refund Procedure

If a refund is approved, the following procedure applies:

1. Refund approval notification sent to client
2. Refund amount calculated based on work completed and service agreement terms
3. Refund processed within 14 business days of approval
4. Refund issued to original payment method when possible
5. Client receives confirmation of refund completion

Refund Timeline: Refunds typically appear in your account within 5-10 business days after processing, depending on your financial institution.

Partial Refunds: When services have been partially completed, refunds are calculated as the difference between total payment and value of services rendered, minus any applicable cancellation fees.

Contact Information

For questions about returns, cancellations, or service concerns related to IT consulting engagements, contact Calmaromalight at:

Email: contactusY3mxs9K1m
Phone: +1 (304) 241-5125
Address: 1440 Dorsey Ave, Morgantown, WV 26501, United States